WE-BOT - your friendly, new help desk from 2024
Dear readers,
Today we at WENET AG would like to introduce you to a very special friend - our new Real estate robot WEBOT.
It will soon be available to our customers 24/7 as a chatbot, supporter and initial service provider. The small, white and blue friendly little helper rolls through the Wealth Investment Network AG premises on its digital wheels and always has its two eyes open to be there for you. Our WEBOT is a true all-rounder and endeavours to process all requests in the best possible way. With his friendly and personable nature, he is the perfect first point of contact for you and all our customers. Whether you have questions about our company or are interested in a property, our robot is always happy to help. Its programming enables it to respond to almost all your individual concerns and needs and provide you with competent answers. The supportive all-rounder is an important member of the Ki-Group and therefore also of the WENET team and helps to ensure that our customers feel they are in good hands with us. He is not only a modern chatbot, but also a "first" support expert who is on hand to help you with all your concerns and coordinate them perfectly. And all this without any waiting time, always at your side. You no longer have to wait long for an answer, but receive it from our WEBOT in the shortest possible time.
If you visit our website https://we-net.ch/, you will quickly notice that our little friend is in our company colours. For us, the colours white and blue stand for innovation, service and efficient reliability - precisely the values that our company stands for. With our helper, we want to embody these values digitally and offer you an unforgettable customer experience. Our digital property service provider is not only a practical helper for our customers in their day-to-day work with WENET, but also offers many advantages for us as a company, both in-house and externally. By automating frequently asked questions and processes, we can concentrate on other tasks and significantly reduce the workload of our back office staff. Our employees receive your requests more quickly and can act even faster. A special highlight of our WEBOT is its small hatch in the body, designed for even more power and serves as a surprise element where it supplies its tools, machines, gadgets and devices. If you visit our Immo technician, be sure to take a look inside - there might be a little surprise hidden inside. The digital robot also enables us to better analyse and evaluate customer enquiries. These questions and problems enable us to further optimise our services and respond specifically to the needs of our customers. We also have many ideas for the future on how we can further improve and expand this robot. For example, we would like to improve the voice recognition functions and make them available in other languages too. It is more than just a digital gadget.
It is an important part of our corporate philosophy and stands for innovation and customer satisfaction. With this in mind, I would like to thank you for your interest in our WEBOT. It is not only a real highlight for our customers, but also for us as a company and an important part of our digitalisation strategy, helping us to make our processes faster and more efficient. In addition, our in-house developed robot also helps us as a company to be perceived as an innovator as part of the Ki-Group as a modern Immo-Tech company. The use of technology, development, research, artificial intelligence and robotics is an important trend in the property industry and we are proud to be a pioneer in this field.
By using our robo-technology, for example, we can answer enquiries more quickly, contact interested parties more quickly and arrange viewing appointments more quickly. This not only saves time, but also costs and resources for everyone involved. Another advantage of our digital friend is that it is available around the clock and has no breaks or working hours. Customers can interact with him at any time and don't have to wait for opening hours or free staff. Of course, we are aware that personal contact with our customers is still very important. Our robot is therefore not intended to replace personal contact, but rather to complement it. It should help us to help our customers even better and faster. However, our WEBOT is not only interesting for customers, but also for technology enthusiasts and IT, AI and robotics fans. We are sure that it will have many more exciting features and functions in the future. Our digital service provider is able to provide automated answers to frequently asked questions. This saves our customers time and enables them to get answers to their questions quickly and easily. Another goal is to make our digital colleague even more interactive and to give him the opportunity to respond to individual customer needs. We are thinking, for example, of personalised recommendations and offers based on the customer's individual interests and preferences. They can also act as the first point of contact for new customers and guide them through the booking process. Through the use of artificial intelligence, it can also become increasingly intelligent and adapt to the needs and questions of customers, which will help everyone. For example, it can use machine learning to learn which questions are frequently asked and optimise its answers accordingly.
Future functions can help us to respond even more specifically to the needs of our customers. For example, we are planning to equip it with augmented reality and virtual reality technologies so that we can offer virtual property viewings. This will allow customers to view a property, flat or any other type of property from the comfort of their own home and get a realistic impression of it in advance. Our WEBOT robot will also support the option of booking viewing appointments online. As well as improving customer service, it should also help to reduce the environmental impact of property viewings. This is because the option of virtual viewings can help to reduce the number of on-site viewings. This saves time, resources and protects the environment. The automatic learning algorithms are used to train them so that they can respond even better to individual customer requests. In this way, it can respond quickly and efficiently to enquiries and provide customers with exactly the information they need. The integration of voice assistants such as Alexa or Google Home is also planned. This will allow customers to conveniently interact with us and WEBOT via voice control and request information. In addition, by analysing customer enquiries and problems, we can respond to frequent questions and work specifically on improving our services. We would like to take this opportunity to thank everyone who has already got to know our little friend WEBOT and given us their feedback. We are always interested in improving our offer and our service and welcome your suggestions and ideas.
We are therefore proud to be able to offer him as a further element in our comprehensive customer service portfolio and are excited to see what else the future has in store for all of us here, and look forward to continuing to pursue innovative paths together with him and our customers.
